Q: coverage by medicare or supplemental insurance?

Asked by: al - 9/21/2015
A: As we do not take insurance directly, you will need to contact your medical insurance provider to be sure. Generally if you have a doctor's recommendation they will reimburse you for the purchase of medical equipment.
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Answer provided by: Banks (10/21/2015)

Q: Can you tell me whether or not the rollers on the casters of the U-Step 2 Walker can roll on carpet floors, easily, as the unit is pushed?

Asked by: Judy Bennington - 8/16/2015
A: Carpet floors will increase the rolling resistance on the walker, making it more difficult to push. However, the thickness of the carpet and amount of padding underneath should be taken into account. A thinner carpet might not have a significant impact on walker, but thicker carpet can.
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Answer provided by: Banks (8/28/2015)

Q: Does the u-step 2 walker fold for loading into the trunk of a car?

Asked by: Diana - 9/21/2017
A: Yes, the U-Step 2 Walker folds quickly for easy transport.
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Answer provided by: Andy (9/21/2017)

Q: 1. Do you assemble the U-Step 2 Walker for Parkinson before you send to me ? 2. I have my doctor’s prescription and Social Security Red/Blue card, does my insurance company cover the charges ?

Asked by: Nathan Luk - 9/24/2018
A: The U-Step 2 Walker does not ship assembled, although there isn't much assembly required. We do not accept prescriptions or insurance but you may be able to get reimbursed by Medicare.
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Answer provided by: Andy (9/24/2018)

Q: How much does this walker weigh?

Asked by: Robin Rentel Akers - 3/29/2017
A: 20 lbs.
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Answer provided by: Andy (3/29/2017)

Q: Do you have to squeeze the hand brakes before it will move? OR does the hand brake just stop the walket?

Asked by: Eva Odegard - 11/30/2018
A: Correct, the walker will not move until the brake lever is pressed. Once the break lever is released the walker will stop.
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Answer provided by: Andy (11/30/2018)

Q: Does medicare pay for this Parkinson walker? How does a person try it before purchase to see if it helps?

Asked by: Flo - 9/2/2015
No Answers have been submitted yet.

Q: Do you sell replacement back wheels for the standard ustep walker

Asked by: Tim - 12/14/2022
A: Yes, replacement wheels are available. Please call us to order 1-877-750-0376.
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Answer provided by: Amy (3/31/2023)

Q: How much does the U Step 2 weigh? What are the recommendations for people who have had lumbar 4 fusions. I have a Up Walker and it helps me to stand up tall. Now I have Parkinson's also and have fallen several times. Where can I see the U step in the Boston-Worchester (01581) area?

Asked by: Jean Meggison - 4/15/2023
A: The walker weighs 22 pounds with the seat. The U-Step walker with platform attachments will allow you to stand up tall like the Up Walker. The base is more stable and adjustable for users with PD. Contact your local physical therapy clinic to see if they have a demo unit available.
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Answer provided by: Amy (5/8/2024)

Q: Is the walker returnable if husband doesn't like it105

Asked by: Judy Clouse - 7/7/2023
A: Yes. Please see the Return Policy under Ordering Info: Merchandise Return Policy
https://www.caregiverproducts.com/merchandise-return-policy.html
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Answer provided by: Amy (5/8/2024)

Q: HOW MUCH DOES THIS WALKER WEIGH?

Asked by: Elizabeth CARTER - 8/9/2023
A: With the seat, the walker weighs 22 pounds.
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Answer provided by: Amy (5/8/2024)

Q: How much is reimbursed by Medicare?

Asked by: Charles Travis - 8/16/2023
A: The U-Step Neuro is the only neurological walker covered by Medicare. For example, it is covered for Parkinson’s disease, Multiple Sclerosis, and Stroke, to name a few of the more common conditions, where a person would use the U-Step Neuro. Medicare also covers if for people who have limited use of one hand and need one-handed brake controls. The U-Step Neuro Medicare code (HCPCS) is E0147. Medicare reimburses up to $400.
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Answer provided by: Amy (5/8/2024)

Q: Is this able to be returned if doesn’t work well for my father

Asked by: Bridgwt - 9/25/2023
A: Yes. Please see the Return Policy under Ordering Info: Merchandise Return Policy
https://www.caregiverproducts.com/merchandise-return-policy.html
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Answer provided by: Amy (5/8/2024)

Q: can this unit be set up for a one handed stroke victom ? the unit lloks good and can be used but looking to see if it has a few other possibilitys ,thank you

Asked by: david - 10/20/2023
A: Yes, there is a model with a one hand brake system:
https://www.caregiverproducts.com/u-step2-press-down-walker.html
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Answer provided by: Amy (5/8/2024)

Q: Are the heights of the arms changeable?

Asked by: Janie gray - 11/15/2023
A: Yes. Standard (5’2”-6’1” tall) 22” seat height; handgrips up to 38.5”. Small (4’6”-5’3” tall) 19” seat height; handgrips up to 35.5”. Tall (5’10”-6’6” tall) 22” seat height; handgrips up to 41.5”.
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Answer provided by: Amy (5/8/2024)

Q: Please describe the assembly process -- is it 3 things put together or 23 or ???? Thanks.

Asked by: Monique - 3/25/2024
A: The base is assembled. Assembly includes attaching the basket to the frame, installing the left and
the right handlebars, adjusting the handlebars to
the proper height, installing the back
rest, and adjust the tension control and hand brakes for the user. Here are the instructions:
https://www.caregiverproducts.com/assets/images/cis402-u-step2-ustep2_guide.pdf
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Answer provided by: Amy (5/8/2024)

Q: How long to get one?

Asked by: Ron Dirksen - 5/19/2024
A: Delivery time is 5-7 business days.
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Answer provided by: Amy (5/24/2024)